Your satisfaction is our #1 goal! WholesaleSupplementStore’s Customer
Service Center is staffed with knowledgeable representatives to help answer your
questions about all our products and services. We look forward to helping you.
Call Toll Free: 1-800-865-5545
International: 1-508-393-8480
Email:
service@wholesalesupplementstore.com
Our Address:
Wholesale Supplement Store
455 Whitney Street
Northborough MA 01532-2503
On the Web with Credit Card
Browse our web site and click on the "Order Now" button to put an item in
your shopping cart. Then just follow the easy instructions to place your order
online using a variety of payment methods.
On the Web with Check or Money Order
There is no extra fee for paying by Check or Money Order. You can still place
your order on our web site and then simply choose "check/money order" as the
payment option in Your Shopping Cart (NOTE: leave the "account number" field
blank). After you click on "Place This Order," you'll receive a confirmation
email with all the details of your order and instructions for mailing in your
payment (check or money order). Once we receive your payment in the mail, we
will process your order. We must receive your payment before we will ship your
order; see our payment methods for more information on processing time for check
and money orders.
By Telephone
Call our toll-free number (US & Canada) at 1-800-865-5545. International
customers please call 1-508-393-8480.
By FAX
Want to FAX us your order? Sure thing, just print off the
FAX Order
Form Page and fax it to us at 1-508-393-8435.
Important Note for International Orders
Before placing your international order, please see our page on
International
Orders for complete instructions.
All prices quoted within our site are in US funds. If you would like to get
an exact conversion in your currency, please use the
currency converter.
Credit Cards: American Express, Visa, Mastercard, Discover
Money Orders: Must be drawn in US funds payable to
WholesaleSupplementStore. Order is shipped as soon as Money Order is received by
WholesaleSupplementStore. Include a printed copy of the order confirmation email
along with your money order and mail them to:
WholesaleSupplementStore.com
455 Whitney Street
Northborough MA 01532-2503 USA
Checks drawn in US Funds: Must be drawn in US funds payable to
WholesaleSupplementStore. In order to maintain our low prices, it is necessary
for us to wait for checks to clear deposit before shipment, so allow an extra 7
days (we apologize for any inconvenience this may cause). Include a printed copy
of the order confirmation email along with your money order and mail them to the
address above. All prices quoted within our site are in US funds. If you would
like to get an exact conversion in your currency, please use the
currency converter.
Shipping Method |
Destination |
Cost |
Delivery Time |
Standard Shipping*
*Super Fast, Low Cost* |
United States
(48 contiguous) |
as low as
$4.95
(based on weight of package) |
2-5 business days |
Priority Mail |
United States
(Military & *PO Box) |
as low as
$6.95
(based on weight of package) |
3-6 business days |
Priority Mail |
United States
(Alaska, Hawaii and
US Territories) |
Based on weight of shipment
per Priority Mail Rate Table |
3-6 business days |
|
UPS Ground |
United States
(48 contiguous) |
Based on weight of shipment
per UPS Rate Table |
2-5 business days |
UPS 3 Day |
United States
(48 contiguous) |
Based on weight of shipment
per UPS Rate Table |
3 business days |
UPS 2nd Day Air |
United States
(48 contiguous) |
Based on weight of shipment
per UPS Rate Table |
2 business days |
UPS Next Day Air |
United States
(48 contiguous) |
Based on weight of shipment
per UPS Rate Table |
1 business day |
International Shipping |
Countries outside of
US |
Based on weight of shipment
and destination country |
5-10 business days |
Standard Shipping:
Orders are shipped via Ground service. Average delivery times are 2-5
business days. Once your order is shipped, you will be emailed a shipping
confirmation. *PO Box orders must choose Priority Mail
 UPS: UPS Ground, 3 Day, 2nd Day Air and Next Day Air are
available as shipping options within the 48 contiguous United States.
Shipping rates are based on the weight of your order as calculated using the UPS shipping
rate table. This shipping charge will appear in your shopping cart as you
finalize your order BUT before your credit card is charged so you can review
this amount. Upon shipment of your order, you will be emailed a shipment
confirmation and a tracking number so you can track your order.
Priority Mail: Orders are shipped via US Priority Mail and delivered
within 3-6 business days of when you place your order (military addresses may take
longer. Upon shipment of your order, you will be emailed a shipment confirmation
and a delivery confirmation number so you can confirm that your order has shipped.
Orders are shipped via Deutsche Post Global Priority
Packet Service. This is our standard, most economical shipping method.
There is no tracking available. Delivery is 5-10 business days. Packages shipped
using this method are less frequently scrutinized by Customs Agents and as such,
unpredictable delays are less likely.
You will be charged based on the weight of your order as calculated
using the Deutsche Post shipping rates. This shipping charge will appear in your
shopping cart as you finalize your order BUT before your credit card is charged so you can
review this amount. Upon shipment of your order, you will be emailed a shipment
confirmation so you can confirm that your order has shipped. Buyer is responsible
for all taxes, duties, tariffs and customs laws in Buyer's country (see additional
restrictions below).
International Shipping Restrictions:
1) We cannot be responsible for any tariffs, customs restrictions or other regulations
that apply in countries outside the United States. We encourage you to speak with your
customs office if you have any questions.
2) Do not order items that are illegal to import into your country. Laws are different in
every country. It is the customer's responsibility to check with their Customs office to
see if their country permits the shipment of our products to their country. A 15%
restocking fee will be applied to orders returned by customs as "illegal to
import."
3) If for any reason the package is seized by Customs Officials, we will not issue a
refund unless all products are returned to us in their original condition. If the package
is returned to us by Customs Officials, the customer is still responsible for any shipping
charges. A 15% restocking fee will be applied to orders returned by customs as
"unclaimed."
4) The customer pays actual shipping charges based on the weight of the package.
Shipping charges alone are frequently 50% to 100% of the total cost of the products.
Your shipping charge will appear in your shopping cart as you finalize your order BUT
before your credit card is charged so you can review this amount.
5) Prepayment is required. Payment must be by credit card, US money order, or personal
check drawn on US bank.
6) The customer is responsible for any duties or taxes that may apply.
7.) Due to the limitations of certain International shipping vendors, tracking
numbers can not always be provided for International Orders.
Canadian Orders
All shipments to Canada are Duty Free and Customs Free.
Buyer is responsible for applicable Canadian taxes. The actual shipping time
takes 3-5 days on average utilizing our partnership with Deutsche Post. The
shipping rate charged in the shopping cart is a delivered price to the
customer's door including all duties and customs so there is no hassle at all
with having to pay any additional fees or pick up their package from the post
office or customs office.
|
Shipping Method |
Destination |
Cost |
Delivery Time |
|
International Shipping |
Foreign Countries |
Based on weight
of shipment
and destination country |
5-10 business
days |
Please see additional
International
Shipping Policies here.
If you would like an update as to if we have received your payment or if your
order has been shipped, please call toll-free 1-800-865-5545 (US & Canada) or
email service@wholesalesupplementstore.com . Please include your order number.
International customers please call 1-508-393-8480.
If you ordered via UPS and have your order number, you can
track
your package here.
Return Policy:
Please call us 1-800-865-5545 (International: 1-508-393-8480) during our normal business hours for return authorization prior
to returning any merchandise. Merchandise must be returned in sellable condition
in order to receive credit. Full credit will be issued for unopened merchandise
returned within 15 days of your receipt of shipment. A 15% restocking fee will
be applied to authorized returns received after 15 days and a 25% restock fee
will be applied to unauthorized returns. Product returns cannot be
accepted after 30 days.
Damaged Shipments:
We make every effort to safely secure and ship all packages, but we understand
that sometimes merchandise can be damaged during the shipping process.
Merchandise damaged during shipping should be reported to us within 24 hours of
receipt. We will contact the shipping company for visual inspection of the
merchandise and box. We will then issue you credit for the amount of any
confirmed damaged merchandise.
Protein/Nutrition Bar Policies: During the warm Summer months,
some melting and changes in consistency of protein bars is to be expected during
shipment. Bars are always kept at appropriate storage temperatures in our
state-of-the-art warehouse facilities. Any changes in consistency occur as the
result of delivery vehicles which we have no control over. In ordering bars
during the warm months the customer assumes full responsibility for any changes
in consistency. We recommend placing the bars in the refrigerator for several
hours and then storing in a cool, dry place.
We now offer thermal packing for nutrition bars which can help prevent them from melting.
Click here
for details
Back Orders:
We regularly stock every item we carry. Although every attempt is made to
maintain inventory of each product we carry, occasionally we may run out of
certain products. In this event, we will give you an estimated time of
availability and give you the choice of canceling the out-of-stock items,
holding off shipment of your entire order until the product is available, or
receiving a partial shipment of the in-stock items first and the out-of-stock
items when they are available. No additional shipping charges will be incurred
by the customer for these partial shipments.
Wholesale Supplement Store is consistently rated 5 stars by our customers.
Click
here to read reviews from customers!
The WholesaleSupplementStore Pledge to Our
Customers: Always the lowest prices and top-rated service on the Web. Brand name
vitamins and supplements. Rock-bottom prices. Easy ordering. And super-fast
shipping.
We respect your privacy.
Wholesale Supplement Store, Inc. collects personally identifiable information
when you place an order. Once you place an order, we ask for your name, email
address, zip code, phone number, and credit card information.
Wholesale Supplement Store, Inc. uses information for two main purposes: to
verify the person placing the order is that actual person and not someone
illegally using their credit card information and then to process that order for
collection of payment. Wholesale Supplement Store, Inc. will not sell or rent
your personally identifiable information to anyone under any circumstances.
You may receive a monthly email of our specials but have an option to not be
included in that list.
In order to protect our customer's privacy and security we may require
additional information for high value orders.
We want you to feel confident and comfortable that your purchase is
transacted with the utmost security. We use one of the internets top security
devices, Hacker Safe, to keep your personal information safe and secure.
Wholesalesupplementstore.com is HACKER SAFE®
HACKER SAFE sites help protect you from identity theft and credit card fraud.
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